Important questions

Frequently Questions

What role does antivirus software play in helping protect your devices?

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What is the difference between antivirus and internet security?

Antivirus is an important part of what you might call internet security, security software or device security. A security solution includes antivirus as one of the foundations of how it helps defend against malware, but “internet security” typically refers to a software suite that has additional types of technology in addition to antivirus.

Why is it important to have an antivirus program?

A computer, tablet or smartphone that connects to the Internet has the potential to encounter viruses and malware. While you may be careful what you do online, you could still visit a website that has been compromised with malware (without even knowing it) or download malware from a message from a trusted friend whose account was hacked. Someone else who uses your device might not be as careful as you. Having antivirus and security software for your computer or mobile device gives you protection against many types of malware that might not be easy to spot.

How do you check for a virus on a computer?

Antivirus and security software will include a scanning function to check for viruses and malware.

How do you get rid of a virus on your computer?

Antivirus and security software will include tools for virus and malware removal. Norton LifeLock also offers a free tool for PCs called Norton Power Eraser for do-it-yourself virus removal. Norton subscribers can also contact Member Services & Support if you think you have a virus or malware.